Terms of Service

TERMS OF SERVICE

Last Updated: November 25, 2025

 

AGREEMENT TO THESE TERMS

We are Nam Ha Co. Ltd. (“Company,” “we,” “us,” or “our”), a company registered in Vietnam.

We operate the mobile application Siulang: Paws Match (the “App”) and any related websites, products, and services that link to or reference these Terms of Service (collectively, the “Services”).

These Terms of Service constitute a legally binding agreement between you (either as an individual or on behalf of an entity) and Nam Ha Co. Ltd. By accessing or using the Services, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using the Services.

Changes to the Terms We may update these Terms from time to time. We will notify you of any material changes by posting the revised Terms in the App, on our website, or by sending an email to the address associated with your account. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

Age Requirements You must be at least 13 years old to use the Services. Users under the age of 18 (or the age of majority in your jurisdiction) may only use the Services with the consent and under the direct supervision of a parent or legal guardian who has agreed to these Terms on their behalf.

TABLE OF CONTENTS

  1. Our Services
  2. Intellectual Property Rights
  3. User Representations
  4. User Registration
  5. In-App Purchases and Payments
  6. Refund Policy
  7. Prohibited Activities
  8. User-Generated Content
  9. Mobile Application License
  10. Third-Party Services
  11. Term and Termination
  12. Governing Law and Dispute Resolution
  13. Disclaimer and Limitation of Liability
  14. Miscellaneous
  15. Contact Us

1. OUR SERVICES

The Services are provided for personal, non-commercial entertainment purposes only. You are solely responsible for ensuring that your use of the Services complies with all applicable laws in your jurisdiction. The Services are not intended to comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA, etc.).

2. INTELLECTUAL PROPERTY RIGHTS

All content, features, functionality, trademarks, logos, graphics, and software included in the Services (collectively, the “Content” and “Marks”) are owned or licensed by us and are protected by copyright, trademark, and other intellectual property laws worldwide. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use. You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Services or any included software, except as expressly permitted by applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • All registration information you provide is true, accurate, current, and complete;
  • You will maintain the accuracy of such information;
  • You have the legal capacity to enter into these Terms (or your parent/legal guardian has agreed on your behalf);
  • You will not access or use the Services through automated or non-human means (e.g., bots, scripts);
  • Your use of the Services will not violate any applicable law or regulation.

4. USER REGISTRATION

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. We reserve the right to remove, reclaim, or change any username that we deem inappropriate, obscene, or otherwise objectionable.

5. IN-APP PURCHASES AND PAYMENTS

The App may offer in-app purchases. We accept payments via Visa, Mastercard, American Express, Discover, PayPal, and in-app payment systems provided by Apple App Store and Google Play. All charges are in U.S. dollars (USD). You are responsible for all applicable taxes and fees. Prices and offerings may change at any time without notice.

6. REFUND POLICY

All purchases of virtual currency and virtual items are final and non-refundable, except where required by applicable law or the refund policies of Apple App Store or Google Play. Any permitted refunds will be processed in accordance with the relevant platform’s refund procedures.

7. PROHIBITED ACTIVITIES

You may not:

  • Use the Services for any commercial purpose without our prior written consent;
  • Systematically retrieve data or content from the Services to create or compile a database or collection;
  • Trick, defraud, or mislead us or other users;
  • Circumvent, disable, or otherwise interfere with security-related features of the Services;
  • Harass, threaten, intimidate, or harm another person;
  • Upload or transmit viruses, malware, or any other malicious code;
  • Reverse-engineer, decompile, disassemble, or attempt to discover the source code of the App (except to the extent expressly permitted by applicable law);
  • Use the Services in any manner that violates applicable law or these Terms.

8. USER-GENERATED CONTENT

The Services currently do not permit the posting or submission of user-generated content. If we enable such features in the future, additional terms and guidelines will apply.

9. MOBILE APPLICATION LICENSE

We grant you a revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the App on devices you own or control, solely for your personal, non-commercial use and in accordance with these Terms.

Apple and Google App Store Additional Terms

  • This license is subject to the Usage Rules set forth in the Apple App Store Terms of Service or Google Play Terms of Service, as applicable.
  • We, not Apple or Google, are solely responsible for providing maintenance and support for the App.
  • In the event the App fails to conform to any applicable warranty, you may notify Apple or Google, and they may refund the purchase price (if any). Apple and Google have no other warranty obligation whatsoever with respect to the App.
  • Apple and Google, along with their subsidiaries, are third-party beneficiaries of these Terms as they relate to your license of the iOS or Android version of the App.

10. THIRD-PARTY SERVICES

The Services may display, include, or make available links to third-party websites, services, or content. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services.

11. TERM AND TERMINATION

These Terms remain in full force and effect while you use the Services. We may suspend or terminate your access to the Services at any time, for any reason, with or without notice, and without liability to you.

12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute arising out of or relating to them or the Services shall be governed by the laws of the Socialist Republic of Vietnam, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts located in Ho Chi Minh City, Vietnam, and you irrevocably consent to the personal jurisdiction and venue of such courts.

13. DISCLAIMER AND LIMITATION OF LIABILITY

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR USE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

14. MISCELLANEOUS

These Terms constitute the entire agreement between you and us regarding the Services. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

15. CONTACT US

Nam Ha Co. Ltd.

Email: siulangworld@outlook.com